Last Updated: May 2, 2019
Please refer to previous versions in our archives.
Information We Collect
We collect information through the use of our Services as described below.
Information You Provide
To register you for the Services, we require you to provide us with certain information, including: (1) your name, location, and your contact information (such as your e-mail address, phone number, billing and physical addresses, and your account password); and (2) payment information (such as your credit or debit card number, bank account routing number, and billing and shipping address). If you communicate with us by, for example, e-mail, telephone, online form, any information voluntarily provided in such communication may be collected.
Note, when you make a purchase of our Services, our payment processor directly collects and processes the payment information that you provide, as necessary to complete your purchase.
In order for us to provide our Services, we may ask you to provide information about your company, which includes, but is not limited to: company name, company address, billing and payment information, location, team size, project name(s), project number(s), budgets, client names, holidays, payment information (e.g. payment number and invoice details), and currency. You may also connect your account with third party API’s to transfer data from other tools (such as human resources or finance tools).
You may choose to invite colleagues or other individuals to use our Services. If you do, we will receive that individual's name, email address, and company, and send that person an email inviting them to try our Services, to the extent permitted under applicable law. Inviting a colleague will require them to also accept this Policy and our Terms of Service.
In order to successfully utilize our Services, our subscribers can assign several levels of administrative access to their personnel that use our Services. You should be aware that certain user roles include heightened privileges with an account on our Services and may be able to access, view, and edit your information, as needed to perform their functions. For example, some users can enter information on behalf of their fellow team members (who may also be users of our Services), access, edit, or otherwise change information on an account (Account Administrators). These Account Administrators can enter information about members of their team, including, but not limited to: first and last name, mobile and office phone numbers, location, employee number, dates of employment, utilization target, billing rate, department description, employment role (e.g. level of experience), user communications preferences, and other qualifications and skills (e.g. certifications, languages, etc.). Note, some users may have the ability to view information about team members without the ability to edit or change the information (Viewers).
Information We Receive from Third Parties
In order to support your experience using the Service, we may also collect information about you from third party partners and combine it with other information we collect from you.
Automatically Collected Information
How We Use Information
We may use the information we collect for various purposes, including:
Providing & Improving Our Services
When you register for our Services, we use the information you provide to create and maintain your account. The information we collect also helps us improve, enhance, personalize, and promote our Services.
We will communicate with you if you’ve provided us the means to do so. For example, if you’ve provided your phone number, we may call you to discuss our Services, to the extent permitted under applicable law. If you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services, to the extent permitted under applicable law. If you do not want to receive promotional emails from us, please indicate your preference by opting-out via the links provided in the emails. Note, that if you opt-out of receiving our promotional emails, you may still receive transactional emails from us.
We may also perform data analyses (including anonymization of personal information).
We may process personal information in connection with providing or improving our service, partnerships or vendor relationships.
Note that when we process personal information provided by our customers for our Services, we are a data processor, and we only process personal information on behalf and on the instruction of our customers, which are data controllers.
How We Disclose Information
We may disclose the information we collect, including in the following ways:
Affiliates & Partners
We may share your information with any members of our group, which includes our affiliates, subsidiaries, and branch offices, to which it is reasonably necessary or desirable for us to disclose your information in order to carry out the above-mentioned information processing purposes.
We employ service providers to perform tasks on our behalf when providing the Services. We do not authorize these service providers to use or disclose the data except as necessary to perform tasks on our behalf or comply with legal requirements. If you would like to review a list of the third party services used to support 10,000ft, please see our subprocessors list.
In addition, our third party analytics vendors may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites, to provide us with aggregate information.
We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Service and they may otherwise collect or have access to information about you which they may collect over time and across different online services. If required under applicable law, we may request your consent to such collection and use of your information. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please contact us by sending an email to email@example.com, or visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies.
We may choose to buy or sell assets, and may share and/or transfer your information in connection with the evaluation of and entry into such transactions. Also, if our company (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your information could be one of the assets transferred to or acquired by a third party.
We may de-identify your information and process and share it in an anonymous and aggregated form for purposes in addition to those described above. For example, we may share aggregate reports about business metrics.
Account Administrators & Viewers
Please see above section entitled “Information Provided by Account Administrators” for information about how individuals with different access levels may disclose, share, and access information.
Your Rights and Choices
You may update your preferences, ask us to remove your information from our mailing lists, delete your account, submit a request to exercise your rights available under applicable law, or express your concern about the use of your information at any time. To do so, please contact us via the email address or phone number provided below in the Contact Us section. Additionally, you may choose not to provide information to us. However, if you do not provide information when requested, you may not be able to benefit from the Services as the information may be necessary to provide you with the Services or we may be legally required to collect it in the context of the Services. Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.
Many web browsers allow you to manage your preferences relating to cookies. You may be able to adjust your browser to manage cookies using your browser’s preferences, however, if you choose to block cookies, doing so may impair the use of our Services.
Non-US Residents Choices
Under certain jurisdictions, you may have the right to request access to and receive information about the information we maintain about you, to update and correct inaccuracies in your information, to restrict or to object to the processing of your information, have the information deleted, or to exercise your right to data portability, as appropriate. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
The rights of access, correction, amendment and deletion are, in particular, provided under the Privacy Shield Frameworks. For more information, please see 10,000ft’s EU-U.S. Privacy Shield Policy.
Notice to California Residents
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of certain information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at firstname.lastname@example.org. California residents are entitled to ask us for a notice identifying the categories of information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com.
We may transfer or disclose personal information to recipients in countries outside of your country, including the United States, where we are headquartered. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your personal information to other countries, we will protect that information as described in this Privacy Notice. We have certified to the EU-U.S. Privacy Shield Framework and to the Swiss-U.S. Privacy Shield Framework to provide adequate safeguards for the transfer of personal information to the United States from the European Economic Area (“EEA”) and Switzerland. For more information, please see 10,000ft’s EU-U.S. Privacy Shield Policy.
We are committed to protecting your information. We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request their deletion. In particular for EEA residents, we delete your data after 6 months of inactivity in your trial or upon closing your paid account.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used our Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Us section below.
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.
Updates to this Policy
If you have questions about this Policy please contact us.
Artefact Product Group LLC, c/o Smartsheet Inc.
10500 NE 8th St, Suite 1300
Bellevue, WA 98004