Telegrupp is one of the largest systems integrators in Estonia. They provide the highest quality security, communications, and IT infrastructure to their clients. In other words, they keep their client’s offices and data centers safe and efficient by integrating state-of-the-art systems and infrastructure into their workflow.
By providing above industry standards, they build strong customer relationships and company culture. We are delighted to support their business with 10,000ft and share their case study with other IT providers. You can learn more about their business on their website.
Managing a Distributed Workforce
With over 90 employees, many of them in the field working with clients, they needed a more streamlined way to manage scheduling and tie time entry information back to individual projects.
They relied on formatted spreadsheets to manage what their technicians were working on and how much time had been devoted to a certain project. Tying that data to the budget and having mid-project status updates posed several challenges and led to a lot of manual work just to get the information they needed.
Streamlined Reporting + Team Management
After adopting 10,000ft, pulling insights from reports became much easier for Telegrupp. They were able to avoid days of manual work when tying labor costs back to project budgets, and being able to easily export this information into their ERP system allowed for further analysis.
10,000ft's schedule view allows them to see what all of their field technicians are working on and when they will be available next. This has made the entire process from scheduling to reporting more efficient.